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Exclusions to Warranty Coverage
The warranty will not be applicable in the following scenarios: (a) Products marked as "sample" or "Not for Sale," sold "AS IS," or sent to you as "prototype"; (b) Products purchased from unauthorized distributors or resellers; (c) Tampering or removal of trade-marks, serial tags, or product stickers; (d) Dismantling, mishandling, improper use, or defacement of products; (e) Firmware upgrades carried out without guidance from authorized technicians; (f) Damage resulting from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or after the warranty period; (g) Damage caused by improper working environment or operation, such as inappropriate temperature, humidity, physical or electrical stress, electrical power failure or fluctuation, static electricity, or use of the wrong power adapter; (h) Damage caused by violation of the safe battery handling and usage instructions; (i) Damage caused by force majeure, natural disasters, etc.; (j) Products received or to be received in the Play & Say feedback program are not eligible for warranty, refund, or replacement; (k) The warranty is only applicable to the original purchaser and is non-transferable.

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Return & Refund Policy
Product(s): Our utmost priority at Monitored System is to ensure our customers are satisfied with their purchases. In the event that a product does not meet your expectations or is defective, we have policies in place to cater to your needs. You can request a refund, exchange or repair based on your specific situation.

Accessories: If any of our accessories fail to meet your expectations, we offer a replacement or full refund at any time. We will bear the freight charges for the new replacement item only. It is still your responsibility for returning the product(s) back to our dedicated address if required after evaluating of your claim.

*Orders that are in the processing phase, on hold or have already been shipped out (with a tracking number or a completed order status) cannot be cancelled. If you must refuse delivery due to unforeseen circumstances after the package has been dispatched from Homseus, you are subject to our return and refund policies. Additionally, you will be responsible for the original shipping charges, which will be deducted from your refund.

Change of Mind
In the event that the product you purchased directly from Monitored System does not meet your expectations or is not suitable for your particular use case, and it has been confirmed as not defective by certified Monitored System technicians, it is categorised as an unwanted product.

Should you choose to do so, you may return the unwanted product (Product for Refund) to Monitored System for a full refund or replacement within 30 days from the delivery date, unless otherwise specified in the product listing on our website, receipt or packing slip. You will be responsible for the shipping fees associated with the return. Please note that refunds or exchanges for "change of mind" beyond the 30-day period are not available.
 

  • It is returned in the same packaging as provided by the manufacturer.

  • All the original accessories, documentation, and standard certification labels are included in the returning box/parcel. This includes, but is not limited to, UL listing, capacity, brand name, and UPC code.

  • Shows no signs of use and is free from any type of damage, including but not limited to dents, scratches, cracks, abuse, defacement, or damages resulting from power surges.

  • Good shipping protection is used and is packed securely to avoid potential damage while in transit.


*Product value of replacement upgrade, must not exceed original price of returned product, otherwise additional fees may be applied.

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Ownership, Terms and Risk
All orders, except for pre-orders, will be dispatched within twenty business days. For pre-orders, please check the estimated shipping date provided on their page.

Please ensure that the address details you provide are correct, as we are unable to redirect parcels once dispatched. Your order will be dispatched only to the address given at checkout. It is your responsibility to verify the accuracy of the address provided. If an incorrect address or fraudulent transaction results in a loss, you will be solely responsible for the pecuniary loss.

Do not provide a PO Box address, if express delivery is sought and applicable for the item you wish to purchase.

Please note that orders that have been shipped out, and you have received the tracking number or the order status is completed, cannot be cancelled. In case you need to refuse delivery after the package has been dispatched due to force majeure, you shall be subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

Please note that any applicable taxes or VAT duty will be added to your order at checkout. It is your responsibility to ensure that all taxes and duties are paid in accordance with the laws of your country. If you refuse to pay the taxes or duties and the package is returned to us, we reserve the right to charge you for any costs incurred as a result of the refusal, including the cost of return shipping. We will not issue any refunds for orders that are refused due to taxes or duties not being paid. If you have any questions or concerns regarding taxes or duties, please contact your local customs office for more information.

When your package is delivered, you must sign for it. If you are not at home at the time of delivery, you will receive an email notification. You can contact the delivery company to arrange for another delivery. If you do not contact the responsible courier within five days of the delivery attempt, the goods may be returned to us, and we may incur a return charge, which may be twice the delivery cost. In such a case, we reserve the right to ask you to pay the returning charge plus an additional cost for redelivery before we can re-dispatch the item to you.

You are responsible for checking that the order is complete and undamaged when the goods are delivered. Please carefully inspect the goods for any visible damage and the contents before you accept the delivery. If there is any damage to the goods at the point of delivery, you have the right to refuse the goods and let the delivery person know the reason(s) for refusal. Alternatively, you may sign for the goods as 'UNCHECKED' at the time of delivery, but in doing so, you accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order, we will contact you by email or telephone within the same or next working day. We will inform you of the estimated delivery time, and if this is not satisfactory, you have the right to cancel your order without any obligations, and a full refund will be issued.

After a successful transaction, we will notify you when your order has been dispatched and provide you with a tracking number. If you do not receive a confirmation email within 48 hours of completing your purchase, and a tracking number the following business day, please check your email's 'Junk/Spam' folder first and then contact us.

If you have further questions about our Shipping Policy, please reach out to us by visiting our contact page.

 

OUR LIABILITY TO YOU

  • You acknowledge that we are not an insurer and that we shall have no liability whatsoever for any loss suffered by you at the Premises* or to the contents of the Premises. We provide no guarantee or warranty that the equipment provided will avert or prevent occurrences or the consequences of occurrences which the equipment is intended to detect.

  • Notwithstanding clause 0.1 above, should we be held liable for any loss, damage, expense or injury arising out of or in connection with any defect or malfunction of the equipment or in respect of any failure, interruption, or restriction of the equipment caused by any act, omission or negligence of ours, Our total aggregate liability shall not exceed the cost of the equipment

  • We shall have no liability to you under any circumstances for any special, consequential or indirect loss whatsoever, or for any economic loss (including loss of profits, loss of business,depletion of goodwill or loss of business opportunity) even if we have been advised of thepossibility of such losses.

  • We do not exclude or limit in any way our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; and/or (c) any other liability which may not be excluded or limited under applicable law.

  • A working broadband connection is required at all times for the equipment to work correctly

  • We are not liable for your broadband connection

  • The equipment depends on your broadband connection to transmit the alerts/activations to your device

 

* Premises definition: Any type of structure or dwelling including boats, trains, planes, caravans, mobile homes or any other place that requires security equipment.


YOUR OBLIGATIONS
You shall test the Security equipment on a weekly basis to ensure all is in working order.

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